Return & Refund Policy

Return & Refund Policy

At THE SPOT, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging and tags.
  • Proof of purchase may be required.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed using the original payment method whenever applicable.

Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Used products.
  • Products damaged after delivery due to improper use.
  • Customized or personalized products.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

WhatsApp: +20 10 39846537
Email: info@thespot-store.com